Web 2.0

From E-Consultation Guide
Revision as of 23:20, 20 November 2007 by Dave (talk | contribs) (Further reading)

Jump to: navigation, search

What is Web 2.0, and how can it be used to engage citizens and stakeholder groups in governance?

That is the theme of a talk Dr. David Newman gave at the IT in Government 2007, Northern Ireland conference.

Learning from each other: engaging stakeholders using Web 2.0

Dublin how loud speak.jpg

How do know that your customers are satisfied with your services? Should you be doing things differently? What do stakeholders want from government? To find out, you need to engage citizens. We now have ICTs that you can use to learn from stakeholders. With two-way communication, people don't just read what you tell them, but can tell you what they think is important. Dr. Newman will show how Web 2.0 tools can be used to acquire and manage knowledge from many people inside and outside your organisation, based on his extensive research into e-consultation.

Further reading