Uses of Web 2.0 in e-government

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Revision as of 00:25, 21 November 2007 by Dave (talk | contribs) (Engaging with stakeholders)

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Internal knowledge management

  • Communities of practice, bringing together people faced with the same problems
    • E.g. Dutch police in different forces discuss how to close down a cannabis farm
  • Technologies: information exchange over e-mail lists, discussion forums, chat systems, ...

Inter-organisational joint projects

  • Collaborative work, including project planning, budgeting, joint report writing
    • E.g. when setting up shared services
  • Technologies: collaborative writing using Lotus Notes or wikiwiki software, CRM and project management portals, Google spreadsheets, version control software (cf. services for software developers at Sourceforge).

Engaging with stakeholders