Exploring the problem

Given an agreed problem definition, participants can then start to explore the problem. They need the ability to see to heart of problem based on deep understanding of situation. As a group they can explore new ideas, develop new solutions, understand issues, disentangle ideas and so on.

Getting reactions, feelings, new ideas

To get spontaneity, people need to interact in real time, in face-to-face encounters, video or audio conferences, chat rooms and elsewhere.

Deliberation, dialogue and conversations

For more subtle, and less rushed deliberation, arrange ongoing discussions, rather than quick chats. Any technology that facilitates a relay of responses or conversations can be used. Dialogue can be public—in an open environment with multiple participants—or private—between two users. Many discussion forums include both, allowing participants to converse with each other outside the general discussion.