E-Consultation Guide - User contributions [en]

Planning

2006-03-31T16:04:39Z

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== Planning ==
# What technical knowledge/expertise should be available in-house?
# How much time is required to implementation of the technology?
# What support, documentation, help are available to implement the technology?
# How much maintenance, training is needed for using technology?
# Is required to customise/change technology to meet envisage use of technology?
# Will it be accessible to participants and consulter?
# What are the stages in organising an e-consultation.
# What are the design difference between online & traditional techniques i.e. surveys.
# Would it be possible for me to know where exactly in the policy-making process my involvement will take place? Is it at the agenda setting, formulation, or implementation stage?

== Strategies ==

# What are the most important issues to consider in formulating a strategy?
## For consultation, and
## E-consultation?

== Promotion ==

== '''Promotion (Online Marketing and Offline Marketing)''' ==

The objectives of promotion, using both online and offline marketing strategies, is to drive traffic and build public branding to the e-consultation project.

== '''Online-Marketing''' ==

• '''Search engine optimization (SEO)''': submission of e-consultation websites to Top Search Engine and directories.

• '''Electronic Joint venture (JV)''': Initiate joint venture with other public (i.e., government), private (i.e., sponsors) and NGOs websites to make your e-consultation weblink available on their site.

• '''Blogs''': e-consultation advocators should start to blog and make their presence in the electronic world (e-world). Example Steven Clift at http://dowire.org/notes/

• '''E-forum & e-community''': the e-consultation group can use the already establish e-forum or e-consultation to tap into their existing customers and solicit for ideas and input to questions posed in e-consultation.

• '''Use Meta-tags in web-building''' to get to the top ranking in Search engines. For example, <Meta name = “descriptions” content= “e-consultation study group research project”> <Meta name = “keywords” content = “e-consultation, e-consult, econsult, econsultation, e-participation, e-participation, e-democracy, edemocracy”>

• '''Use data-mining technology''' or '''Webstats''' to monitor the traffic to the e-consultation website. Refine the keywords and also understand the behavior of the user of e-consultation site to better understand their movement in the e-consultation webpage.

• '''E-mail strategy''': E-mail marketing is the most cost effective way to market on the Internet today. E-mail marketing tactics can be used to build relationship with existing database customers and prospects.

• '''E-newsletter''': Send newsletters to users in the e-consultation website to inform them about the latest happening in the e-consultation projects.

• '''Security and Privacy''': Ensure the data protection act (1998) which includes security and privacy information, clearly stated on the e-consultation website.

== '''Offline-Marketing''' ==

• '''Press conference''': A joint press conference by all e-consultation stakeholders to promote the e-consultation benefits (tangible and intangible benefits) to all parties and relate the e-consultation progress.

• '''Publications''': Paper publications in Journal will raised the awareness of such project in the academic world.

• '''Exhibitions and workshops''': To exhibit the e-consultation project and seek for feedback from target audiences.

• '''Surveys''' will help to gauge the citizen perceptions and to increase their awareness in e-consultation.

• '''Joint venture''': Partnership with big corporations, for example International Business Machine (IBM), Fujitsu-Siemens, CISCO and etc companies to borrow their expertise and outsource some of the work to them. [This initiative will help to raise profile of e-consultation and increase broad range of expertise]

• '''Networking''': Network and raise the profile of the project in international arena by working with government from different countries.

• '''World first E-Consultation conference''' to be held at QUB: The group can organize the world first e-consultation conference. [publicity]

• '''Get politicians involve''' in spearheading and advocating the e-consultation projects.

Planning

2006-03-31T13:59:30Z

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E-consultation

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== What is e-consultation? ==

E-consultation is the use of electronic computing and communication technologies in consultation processes and is complimentary to existing practices. To find out more please visit http://www.e-consultation.org/

# I've never heard of it. What is it in a nutshell?
# What is consultation?
# What is difference between consultation and e-consultation?
# What exactly is 'consultation' and 'E-consultation'? What is the difference between the two?
# Do we need to have website to run e-consultation?
# How e-consultation is useful/helpful in doing proposed consultation process?
# What are the benefits/drawbacks of doing e-consultation for my organisation?
# What are the main techniques
# what are the kind of e-techniques I can use.
# What are examples of its use
# What are the examples of successful e-consultation

== Why e-consultation? ==

E-consultation has value added in terms of the time, costs, participation rates, engagement levels and dissemination processes associated with completing a successful consultation. The use of Information communication technologies (ICT) can facilitate a number of tasks 1) information transfer. 2) dialogue support, 3) problem exploration and solving, 4) measurement of needs and preferences, 5) joint document writing. Within this guide you will find detailed explanation of the nature of the benefits with accompanying examples.

# Why should I think of using e-consultation?
# When is it appropiate to use e-consulation in instead of or in tandem with traditional methods.
# What are the benefits to me in using E-consultation and E-technology?

== Examples (Trials) ==

E-consultation is currently in a development phase on the island of Ireland. This section outlines four examples of ongoing e-consultations and you can use the links below to learn more. These four pilots are with Waterways Ireland, The Wheel, the North South Educational Exchange (NSEC) and the Northern Ireland Youth forum. Via their websites these groups have used a range of e-techniques to consult with their members. The groups have used ICT to create on-line surveys, e-forums, e-newsletters and electronic voting. In all cases these techniques have been used in conjunction with traditional methods.

* Why not use these links to find out more?
** http://waterways.e-consultation.org/
** http://wheel.e-consultation.org
** http://nsec.e-consultation.org
** http://youth.e-consultation.org

== Useful Links ==

* '''Good Practice'''
** http://www.sdublincoco.ie/index.aspx?pageid=1000
** http://www.cavancoco.ie/cccws/templates/general/tge_index.aspx?str_ID=227
** http://www.meath.ie/community/websites.html
** http://www.bristol-city.gov.uk
** http://www.dublin.ie/forums

Citizen

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== Time (***) ==
Can using E-technology reduce the time it takes to read documents and make submissions in consultations?

== Cost (***) ==
What sort of resources are needed to engage in E-consultations in terms of cost? Where can I find out this type of information?

== Engagement (***) ==
Many public consultations are a one-way process in terms of engagment - I make a submission and the authority does not reply to it - can e-technology be used to ensure that my views are being listened to?
Is it reasonable to expect going into a consultation process the degree of influence my opinions will have on the final decision/policy outcome?

== Case studies (***) ==
Where can I learn about engaging in E-consultation processes?

== Participation () ==
Is it possible to identify the degree or type of participation that I will have when I'm engaging in consultation?
Should I expect to directly influence outcomes from the process?
Can E-technology make the process more accountable and transparent for me?
Can E-technology make participation in consultation easier to access?

== Skills (**) ==
What skills or technical knowledge do I need in order to engage in E-consultation?
Where can I get these skills/knowledge?

== Usability (***) ==
Are technologies and software difficult to use?
Will I need to have expertise of computers, etc. before I can engage in E-consultation?
Where can I get easy to follow instructions on how to use the technologies?
Where can I get a glossary of the technical terms involved?

== Results (***) ==
Will E-technology allow me to monitor the results of the consultation in transparent way?
Will it allow me to see what happened to my submission?
Can I comment on the final decision that is taken?

== Benefits (***) ==
How does engaging in E-consultation benefit me as a citizen?
What are the benefits of using E-technologies over more traditional methods?

== What is e-consultation (***) ==
What exactly is 'consultation' and 'E-consultation'? What is the difference between the two?

== Resources (***) ==
What resources do I need in order to engage in E-consultation - in terms of money, access to tecnology, knowledge?

== Relationships (***) ==
What exactly is the relationship between me, the facilitator, and the consulter?
What can I expect from the consulter and the facilitator when I engage in consultation?

== FAQ (***) ==
There are a number of issues - including an explanation of some of the technical terms used in consultation and E-consultation - that I will need to know. Where can I get information on these issues?

== Promotion (**) ==

== Why e-consultation (***) ==
What are the benefits to me in using E-consultation and E-technology?

== Guidelines () ==
Public consultation can be a contentious business, paticularly on issues of trust/transparency/accountibility, between the consulter and the consultee. Is it possible to access a 'best practice' guide that outlines what I, the citizen, can expect/demand from the consultation process, as well as its outcomes?

== Translation () ==
Is it possible for me - with little technical knowledge - to match the appropriate technologies with the kind of consultation I am engaging in?

== Stages (***) ==
Would it be possible for me to know where exactly in the policy-making process my involvement will take place? Is it at the agenda setting, formulation, or implementation stage?

== Security (**) ==
Consultation can involve the divulging of sensitive information? What can be done to ensure that information is secure?

== Process change (**) ==
In practical terms, how does the use of E-technology change how I engage in public consultation?

== Technology (***) ==
Where can I get information on the technology and technical knowledge that I will need in order to engage in E-consultation?

== Transparency () ==
How can E-technology improve the transparency of public consultation? Where can I find actual examples of where this has happened?

== Technology matching () ==

== Design, planning () ==

== Processes () ==

== Strategies () ==

Activists

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== Time (**) ==

# what are the time savings associated with e-consultation
# will i need to spend any extra/less time preparing
# Will there be a difference in time mecessary to attend an online meeting as opposed to a traditional meeting.

== Cost (***) ==

# What costs will I face in order to take part.
# What is any savings will i make.

== Engagement (***) ==

# If I dont meet or see the consulter how will I know that they are engaging with my responses.
# How will i provide my views.
# What will be the nature of the feedback process.
# Can I still use traditional methods as well.

== Case studies (*) ==

# What are the examples from Ireland & elsewher of citizens successfully engaging with an e-consultation.

== Participation (***) ==

# Can I used both e-con & traditional methods
# How will my participation change in terms of time, cost, travel.

== Skills (***) ==

# what skills will I need to use the wedsite & it's features

== Usability (***) ==

# How usable are the various technologies
# Won't I need some technical training
# What happens if my input is imcomplete due to a tecnical 'mishap'

== Results (**) ==

# When & how will I get the results.
# Can I view the progress on the consultation i.e. the views in the forumn.

== Benefits (**) ==

# What are the benefits to me as a consultee of using e-consultation?

== What is e-consultation (**) ==

# What is e-consultation
# What are the examples of successful e-consultation
# what are the kind of e-techniques I can use.

== Resources (***) ==

# Will I need to purchase or get access to skills, equipment, software etc.

== Promotion (**) ==

# How will I find out about the consultation and updates & feedback.

== Stages (***) ==

What are the stages in an econsultation and where do I fit in in terms of.

# Learning about the process
# Taking part
# Viewing the results
# Giving my feedback

== Security (*) ==

# Isn't giving your details & views out online really dangerous.
# Will other people be able to view what I write.
# Can other people edit my responses
# Who will hav access to the responses.

== Technology () ==

# What are the various technologies & what are they used for?

NGO

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== Time (***) ==
What are the time savings in using E-technology?
How long should a online consultation last for?

== Cost (**) ==
Lack of resources is a big concern for groups in entering any consulations. How much will it cost in terms of finance, personnel, expertise?

== Engagement (***) ==
What level of engagement does consulation constitute in terms of the overall policy-making process?
What is the best way to engagement with government in consulation without leaving my organisation open to accusations of co-option?
Can e-technology make it easier for me to keep my own network of members informed on relevant issues/

== Case studies (***) ==
Where could I find examples of where e-consultation has been used in different ways?

== Participation (***) ==
Is it possible to identify the degree or type of participation that I will have when I'm engaging in consultation? Should I expect to directly influence outcomes from the process? Can E-technology make the process more accountable and transparent for me? Can E-technology make participation in consultation easier to access?

== Skills (***) ==
What skills do I need in order to engage in e-consultation?Where can I get training?

== Usability (**) ==
Are technologies and software difficult to use? Will I need to have expertise of computers, etc. before I can engage in E-consultation? Where can I get easy to follow instructions on how to use the technologies? Where can I get a glossary of the technical terms involved?

== Results (***) ==
Will it be easy for me to be able to report back to my members on the outcomes/results of engagement in an e-consultation?

== Benefits (*) ==
What are the benefits to my organisation in using e-technology?

== What is e-consultation (***) ==
In the interests of transparency and accountability, it is important that the people I represent are clear on what they can expect when they enter into public consultation processes. What exactly is 'consultation' and 'E-consultation'? What is the difference between the two?

== Resources () ==
The issue of resources is critical NGOs - particularly smaller groups. Is using or entering into e-consultation resource-intensive?

== Relationships (***) ==
In terms of transnparency and accountability, it is important that the relationships between consulter, facilitator and consultee are carefully defined. Where can I get such information?

== FAQ (***) ==
There are a number of issues - including an explanation of some of the technical terms used in consultation and E-consultation - that I will need to know. Where can I get information on these issues?

== Promotion (**) ==
Where can I find advice on the best way to promote or publicise a consultation that I want my members to participate in?

== Why e-consultation (**) ==
What are the benefits to me in using E-consultation and E-technology?

== Guidelines (***) ==
Public consultation can be a contentious business, paticularly on issues of trust/transparency/accountibility, between the consulter and the consultee. Is it possible to access a 'best practice' guide that outlines what my orgnaisation can expect/demand from the consultation process, as well as its outcomes?

== Translation (**) ==
Is it possible for me - with little technical knowledge - to match the appropriate technologies with the kind of consultation I am engaging in?

== Stages (*) ==
Would it be possible for me to know where exactly in the policy-making process my involvement will take place? Is it at the agenda setting, formulation, or implementation stage?

== Security (*) ==
Consultation can involve the divulging of sensitive information? What can be done to ensure that information is secure when e-technology is being used?

== Process change (**) ==

== Technology (**) ==

== Transparency (***) ==

== Technology matching (*) ==

== Design, planning (**) ==

== Processes (***) ==

== Strategies () ==

Facilitators

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== Time (***) ==
Will it take longer to set up and organise or will it save time?

== Cost (**) ==
I normally have a set budget...will e-consultation be a cost effective option?

How long does it take to
* recruit - support staff? / participants
* Promote
* Translate the process to online
* Set up the technologies? (do I need approval?)
* How long should it run for?
* What other tasks?

== Engagement (***) ==
What level of engagement does issuing body require?

How can participants be encouraged to engage actively?

What type of relationship needs to be formed to promote engagement?

What moderation is required?

Feedback?

== Case studies (***) ==

== Participation (***) ==

Is there a target audience?

What is the appropriate number of particpants in terms of process/ tech?

What is the critical mass for effective participation?

== Skills (***) ==

What skills will I need?

Will those particpating require training/ guidance?

== Usability (***) ==

How can I insure that people aren't excluded due to usability issues?

== Results (***) ==

== Benefits (**) ==

== What is e-consultation (***) ==

== Resources () ==

== Relationships (**) ==

== FAQ (***) ==

== Promotion (**) ==

== Why e-consultation (***) ==

== Guidelines (**) ==

== Translation (***) ==

== Stages (***) ==

== Security (***) ==

== Process change (***) ==

== Technology (*) ==

== Transparency () ==

== Technology matching (***) ==

== Design, planning (***) ==

== Processes (***) ==

== Strategies (***) ==

Organisers

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== Time (***) ==

# The timeline for setting up a website & the various online features
# What are the time savings between email, e-newsletters & traditional methods.
# How long will the forumn need to run for.
# What are the time savings in terms of analysis & feedback.

== Cost (***) ==

# What is the csot of setting up a website.
# What are the running costs of an e-consultation.
# What are the prices for the relevant software & hardware such as web-iq etc.

== Engagement (***) ==

# How can I justify e-consultation in terms of engagement.
# Who are the people likely to use/not use e-consultation.
# Will my success in engaging with technically literate people be outweighed by the loss of engagement with non technically literate people.

== Case studies (***) ==

# What are the examples of successful use of e-consultation in Ireland and/or other countries.

== Participation (**) ==

# How will the numbers of participants/non-participants be affected.
# What are the different ways in which I can get people to participate & how are they different to traditional methods.

== Skills (***) ==

# What skills (technical) will I need.
# What technical skills will I need to train my staff in.
# What are the skills that my participants will need.
# Will I need to hire a technical expert.
# Will I need to run training days.

== Usability (***) ==

# How usable is the technology for people who are not technically literate.
# How do I test the usability of my website & it's features.

== Results (***) ==

# How do I organise the information I collect.
# What are the options for creating datasets etc.
# What kind of software could I use for analysis
# Will I need training
# What are the costs

== What is e-consultation (**) ==

# What is e-consultation
# What are the main techniques
# What are examples of its use

== Resources (***) ==

# How much do I need to spend on staff, training, software, equipment and facilities.

== Promotion (***) ==

# How is promoting an e-consultation different from a traditional one.
# What are the ICT based ways of contacting people with publicity.
# How do I persuade people to use ICT especially the website.
# How do I get people to engage in the consulation once they are on the website.
# How do I use ICT to maintain their interest throughout the process.

== Why e-consultation (**) ==

# When is it appropiate to use e-consulation in instead of or in tandem with traditional methods.

== Guidelines (***) ==

# What are the major issuse in terms of ethics, security, privacy, copyright, intellectual property rights etc.

== Translation (***) ==

What techniques can I use to translate

# What my technical experts are teeling me.
# The role & nature of the technology being used to my staff and respondents.

== Security (**) ==

# How can I collect & store information securely
# How do I restrict access to the website & e-consultation to the intended particpants.
# How do I persuade participants that ICT is safe and that they should feel safe in putting their views online.
# Can people view the input of others without being able to tamper with it.

== Technology (**) ==

What are the various technologies I could use to

# Publicise the e-consultation.
# Stay in contact & update participants.
# Get theie views.
# Collective writing.
# Conduct a survey.
# Organise meetings.
# Consult over long distnaces.

== Design, planning, Stragies (***) ==

# What are the stages in organising an e-consultation.
# What are the design difference between online & traditional techniques i.e. surveys.

Technologists

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== Time (**) ==

# How much time it will take to setup a technology for consultation activity?
# When consultation process will begin and end?
# How/when consultation activity will be taken place with selected technology?
# How frequently similar consultation will take place in future?

== Cost (**) ==

# How much it will cost to purchase/setup a technology for consultation process?
# What is cost to setup an infrastructure to run e-consultation?
# Do I need to go into training course or hire technical consultant to setup a technology?
# Is it single time service from technology provider?
# Are we investing in technology that can be use in future?

== Engagement (*) ==

# How technology will make effect in engaging participant in consultation process?
# Is there any best practise guide/examples available on using technology for creating greater participation?
# How to select/setup/customise technology to meet different participant needs? Disable, less literate, young people

== Case studies (**) ==

# How technology is used in engaging participant in consultation?
# What are the examples of technology can be used to map different consultation activity.
# Is there any best practise guide available where I can find most suitable technology for consultation activities?

== Participation (**) ==

# Does participant required special skill and knowledge to use technology setup for running consultation activity? What?
# Is there any guide available for technology usage from participant point of view?
# Who is preparing instruction on how to use technology?
# How much cost is to participation in consultation?
# Who/How/When will access technology in consultation process?

== Skills (**) ==

# Do I have skills for setting up consultation technology?
# What skills are required to use technology in consultation process?
# How do I learn to setup e-consultation?
# Where can I find further advice or training course to setup technology?

== Usability (***) ==

# What is usability?
# How do you know usability problems?
# How can you measure usability of consultation technology?
# Why usability is important in consultation technology?
# How do I integrate usability in third-party technology?
# Can usability increase/decrease cost of technology?
# Will it reduce technical support service?
# Does usability improves greater participation in consultation process?
# Are there any guidelines or online resource on usability and standards practise?

== Results (*) ==

# What is use of data collection in consultation process?
# Who will be responsible for managing consultation data? After and during consultation process.
# Are any software/technology will be used in analysis of information?
# Are consultation results will be available to participants? How? When?

== Benefits (***) ==

# What is benefit in doing e-consultation?
# Does technology investment is worth while for long term future?
# Do I need to use technical service from provider or setup my technology for consultation?
# What is benefit to participant on using technology in consultation?
# How my organisation will take advantage using technology in consultation?

== What is e-consultation (*) ==

# What is consultation?
# What is difference between consultation and e-consultation?
# Do we need to have website to run e-consultation?
# How e-consultation is useful/helpful in doing proposed consultation process?
# What are the benefits/drawbacks of doing e-consultation for my organisation?

== Resources (***) ==

# What technical resources available in-house in terms of knowledge, skills, software?
# Does consultation activity required any hardware or portable device like laptop, mobile phones?
# How many man-hours required for configure/setup technology for consultation process?

== Relationships (*) ==

# How/When people will be participating in consultation activity using technology?
# How technology will improve communication with internal, partner’s organisation and member of public during consultation process.

== FAQ (***) ==

# Do I have to know what consultation is?
# How software/technologies can be used in consultation?
# What are different types of e-consultations?
# Who will be managing/moderating consultation technology? How?
# Is there any pre-requisite for running e-consultation?
# Can you give example/case studies where e-consultation has been used in practical?
# Where can I get information about e-consultation tools?
# Can’t find your answer here?
# Some technology is already very popular over internet? What is difference in using same technology for consultation? Context?
# Is it all about setting up online – consultation over internet? Like web application?

== Promotion (*) ==

# Do we need to give online adversities on search engines?
# How can we prompt consultation in own website and partners website?
# Is there any incentive for taking part in consultation with technology? How?
# How can I promote consultation to email list and over internet?

== Guidelines (**) ==

# Why everyone needs online consultation?
# Is there any “Do and Don’t” guidelines available for implementing consultation technology?
# What should I keep in mind when selecting technology for consultation activity?
# Should I select technology that is familiar with everyone and easy to manage during consultation process?
# Are there any example/case studies where technology is used in consultation process?
# How to setup technology that is accessible and use proven standard.
# How much cost is involved in using technology for consultation process?

== Translation (***) ==

# What are aim/purpose/objectives of the consultation?
# What sort of the activities will be taken place during the consultation?
# How/when each activity will be used in consultation? (Is there any assumptions in activity?)
# What is stack holders envisage role in activity?
# Are these activities integrated with each other or any other consultation? How?
# List of the matching technology for each activities of the consultation?
# Is there any single technology or many technology required for consultation?
# How the technology overall will be useful in meet consultation aim/purpose/objectives?

== Security (***) ==
* Define security issues for consultation technology.
** User management
** Authentication
** Authorization
** Data protection
** Data validation
* Conduct security test and planning
* Know common source of security error/violation/attack for web sites, web technologies.
* Are you collecting personnel information on the website/technology?
** Do you have your privacy policy and terms of use available for users?
** How this personnel information will be treated?
* Who will be having access to data colleted with consultation technology?
* What will happen at end of consultation? How would you archive consultation responses?
* Security policy/backup for any unlikely event for technology fails.

== Technology, Technology matching (***) ==

Technology selection process

* Define your needs (Why you need a consultation technology)
** Define consultation case
*** Description: a short explanation of the consultation activity
*** Reasons: a description of the needs why this consultation activity should be taken
*** Assumptions: All the assumptions to make this consultation activity
*** Benefits: List of benefits for consulting organisation and participant
*** Cost: How much it cost to run this consultation activity
*** Investment: Can this consultation activity will be taken in future
* Define your selection criteria (Criteria for Technology selection)
** Vendor stability and reputation (support)
** Wide adoption in market
** Does it require any possible changes to meet stack holders needs
** Secure and mature/proven technology
** Training and documentation
** Actual implementation of the technology
** Technology accessibility standards
* List of matching technologies
* Select the best suited for you
** Good description of technology
** Infrastructure required (network)
** Platforms (operating systems, hardware)
** Architectural Integrity (Interaction with other technology, Would it possible to integrate with other technology?)
** Fitness for purpose (Is it meeting purpose envisaged?)
** Expertise (What knowledge should be available in-house, Maintenance and support)
** Maturity of Standard (Is the technology mature and well-proven)
** User needs (Does the technology satisfy the user requirements and Matching stack holders requirements)
** Preservation needs (Is technology is appropriate for long-term preservation)
** Budget (time, money)

== Design, planning (*) ==

# What technical knowledge/expertise should be available in-house?
# How much time is required to implementation of the technology?
# What support, documentation, help are available to implement the technology?
# How much maintenance, training is needed for using technology?
# Is required to customise/change technology to meet envisage use of technology?
# Will it be accessible to participants and consulter?

Policy makers

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=== Benefits (***) ===
#What are the benefits?
==== Participation (***) ====
#Will more people take part than in conventional consultations?
#Does it help me reach groups who normally don't take part?
==== Results (***) ====
#Will it get different views?
#Can it improve the quality of results?
#Is there a potential for creativity?
#Will it help me analyse the results?

=== Costs (***) ===
#Will it cost more or less?
==== Time (***) ====
#Can it save me time?
==== Resources (***) ====
#What resources will I need to make it work?

== Strategies (***) ==
#What are the most important issues to consider in formulating a strategy?
##For consultation, and
##E-consultation?
=== Processes (**) ===
#What processes are involved in e-consultation?
==== Process change (**) ====
#How does technology make a difference?

=== Case studies (**) ===
#Give me a brief example of a success.
#Give me a brief account of a failure (what can go wrong?)

== Guidelines (**) ==
#Are there any standard guidelines for:
##consultation
##e-consultation?

== FAQ (*) ==

Participating

2006-03-23T15:01:35Z

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__NOTOC__

Processes

2006-03-23T15:01:26Z

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__NOTOC__

Planning

2006-03-23T15:01:20Z

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__NOTOC__

Benefits and costs

2006-03-23T15:01:13Z

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__NOTOC__

Technology

2006-03-23T15:01:05Z

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__NOTOC__

E-consultation

2006-03-23T14:58:37Z

143.117.75.114:

Main Page

2006-03-23T14:55:02Z

143.117.75.114:

__NOTOC__
<div style="float:left;" width="50%">
<div style="font-size:180%; text-decoration:none; font-weight:bold; padding: 5px 5px;" >
E-Consultation Guide for
</div>

*[[Policy Set]]

*[[Technical Experts]]

*[[Organiser]]

*[[Facilitator]]

*[[NGO]]

*[[Activists]]

*[[Citizen]]

Guide notes

* [[Issues]] listed at LYIT meeting
* [[Information Resources]] : what do we know?

</div>

<div style="padding-left:10em; float:left;" width="50%">
<div style="font-size:180%; text-decoration:none; font-weight:bold; padding: 5px 5px;" >
Main Topics
</div>

*[[E-consultation]]

*[[Technology]]

*[[Cost and Benefits]]

*[[Planning and Strategies]]

*[[Processes]]

*[[Participation]]

</div>

Main Page

2006-03-23T14:52:45Z

143.117.75.114:

__NOTOC__
<div style="float:left;" width="50%">
<div style="font-size:180%; text-decoration:none; font-weight:bold; padding: 5px 5px;" >
E-Consultation Guide for
</div>

*[[Policy Set]]

*[[Technical Experts]]

*[[Organiser]]

*[[Facilitator]]

*[[NGO]]

*[[Activists]]

*[[Citizen]]

Guide notes

* [[Issues]] listed at LYIT meeting
* [[Information Resources]] : what do we know?

</div>

<div style="padding-left:10em; float:left;" width="50%">
<div style="font-size:180%; text-decoration:none; font-weight:bold; padding: 5px 5px;" >
Main Topics
</div>

*[[e-consultation]]

*[[Technology]]

*[[Cost and Benefits]]

*[[Planning and Strategies]]

*[[Processes]]

*[[Participation]]

</div>

Technologists

2006-03-13T13:55:42Z

143.117.75.114: /* Promotion (*) */

__NOTOC__

== Time (**) ==

== Cost (**) ==

== Engagement (*) ==

== Case studies (**) ==

== Participation (**) ==

== Skills (**) ==

== Usability (***) ==

== Results (*) ==

== Benefits (***) ==

== What is e-consultation (*) ==

== Resources (***) ==

== Relationships (*) ==

== FAQ (***) ==

== Promotion (*) ==

# Do we need to give online adversities on search engines?
# How can we prompt consultation in own website and partners website?
# Is there any incentive for taking part in consultation with technology? How?
# How can I promote consultation to email list and over internet?

== Guidelines (**) ==

# Why everyone needs online consultation?
# Is there any “Do and Don’t” guidelines available for implementing consultation technology?
# What should I keep in mind when selecting technology for consultation activity?
# Should I select technology that is familiar with everyone and easy to manage during consultation process?
# Are there any example/case studies where technology is used in consultation process?
# How to setup technology that is accessible and use proven standard.
# How much cost is involved in using technology for consultation process?

== Translation (***) ==

# What are aim/purpose/objectives of the consultation?
# What sort of the activities will be taken place during the consultation?
# How/when each activity will be used in consultation? (Is there any assumptions in activity?)
# What is stack holders envisage role in activity?
# Are these activities integrated with each other or any other consultation? How?
# List of the matching technology for each activities of the consultation?
# Is there any single technology or many technology required for consultation?
# How the technology overall will be useful in meet consultation aim/purpose/objectives?

== Security (***) ==
* Define security issues for consultation technology.
** User management
** Authentication
** Authorization
** Data protection
** Data validation
* Conduct security test and planning
* Know common source of security error/violation/attack for web sites, web technologies.
* Are you collecting personnel information on the website/technology?
** Do you have your privacy policy and terms of use available for users?
** How this personnel information will be treated?
* Who will be having access to data colleted with consultation technology?
* What will happen at end of consultation? How would you archive consultation responses?
* Security policy/backup for any unlikely event for technology fails.

== Technology, Technology matching (***) ==

Technology selection process

* Define your needs (Why you need a consultation technology)
** Define consultation case
*** Description: a short explanation of the consultation activity
*** Reasons: a description of the needs why this consultation activity should be taken
*** Assumptions: All the assumptions to make this consultation activity
*** Benefits: List of benefits for consulting organisation and participant
*** Cost: How much it cost to run this consultation activity
*** Investment: Can this consultation activity will be taken in future
* Define your selection criteria (Criteria for Technology selection)
** Vendor stability and reputation (support)
** Wide adoption in market
** Does it require any possible changes to meet stack holders needs
** Secure and mature/proven technology
** Training and documentation
** Actual implementation of the technology
** Technology accessibility standards
* List of matching technologies
* Select the best suited for you
** Good description of technology
** Infrastructure required (network)
** Platforms (operating systems, hardware)
** Architectural Integrity (Interaction with other technology, Would it possible to integrate with other technology?)
** Fitness for purpose (Is it meeting purpose envisaged?)
** Expertise (What knowledge should be available in-house, Maintenance and support)
** Maturity of Standard (Is the technology mature and well-proven)
** User needs (Does the technology satisfy the user requirements and Matching stack holders requirements)
** Preservation needs (Is technology is appropriate for long-term preservation)
** Budget (time, money)

== Design, planning (*) ==

# What technical knowledge/expertise should be available in-house?
# How much time is required to implementation of the technology?
# What support, documentation, help are available to implement the technology?
# How much maintenance, training is needed for using technology?
# Is required to customise/change technology to meet envisage use of technology?
# Will it be accessible to participants and consulter?

Technologists

2006-03-13T13:46:48Z

143.117.75.114: /* Guidelines (**) */

__NOTOC__

== Time (**) ==

== Cost (**) ==

== Engagement (*) ==

== Case studies (**) ==

== Participation (**) ==

== Skills (**) ==

== Usability (***) ==

== Results (*) ==

== Benefits (***) ==

== What is e-consultation (*) ==

== Resources (***) ==

== Relationships (*) ==

== FAQ (***) ==

== Promotion (*) ==

== Guidelines (**) ==

# Why everyone needs online consultation?
# Is there any “Do and Don’t” guidelines available for implementing consultation technology?
# What should I keep in mind when selecting technology for consultation activity?
# Should I select technology that is familiar with everyone and easy to manage during consultation process?
# Are there any example/case studies where technology is used in consultation process?
# How to setup technology that is accessible and use proven standard.
# How much cost is involved in using technology for consultation process?

== Translation (***) ==

# What are aim/purpose/objectives of the consultation?
# What sort of the activities will be taken place during the consultation?
# How/when each activity will be used in consultation? (Is there any assumptions in activity?)
# What is stack holders envisage role in activity?
# Are these activities integrated with each other or any other consultation? How?
# List of the matching technology for each activities of the consultation?
# Is there any single technology or many technology required for consultation?
# How the technology overall will be useful in meet consultation aim/purpose/objectives?

== Security (***) ==
* Define security issues for consultation technology.
** User management
** Authentication
** Authorization
** Data protection
** Data validation
* Conduct security test and planning
* Know common source of security error/violation/attack for web sites, web technologies.
* Are you collecting personnel information on the website/technology?
** Do you have your privacy policy and terms of use available for users?
** How this personnel information will be treated?
* Who will be having access to data colleted with consultation technology?
* What will happen at end of consultation? How would you archive consultation responses?
* Security policy/backup for any unlikely event for technology fails.

== Technology, Technology matching (***) ==

Technology selection process

* Define your needs (Why you need a consultation technology)
** Define consultation case
*** Description: a short explanation of the consultation activity
*** Reasons: a description of the needs why this consultation activity should be taken
*** Assumptions: All the assumptions to make this consultation activity
*** Benefits: List of benefits for consulting organisation and participant
*** Cost: How much it cost to run this consultation activity
*** Investment: Can this consultation activity will be taken in future
* Define your selection criteria (Criteria for Technology selection)
** Vendor stability and reputation (support)
** Wide adoption in market
** Does it require any possible changes to meet stack holders needs
** Secure and mature/proven technology
** Training and documentation
** Actual implementation of the technology
** Technology accessibility standards
* List of matching technologies
* Select the best suited for you
** Good description of technology
** Infrastructure required (network)
** Platforms (operating systems, hardware)
** Architectural Integrity (Interaction with other technology, Would it possible to integrate with other technology?)
** Fitness for purpose (Is it meeting purpose envisaged?)
** Expertise (What knowledge should be available in-house, Maintenance and support)
** Maturity of Standard (Is the technology mature and well-proven)
** User needs (Does the technology satisfy the user requirements and Matching stack holders requirements)
** Preservation needs (Is technology is appropriate for long-term preservation)
** Budget (time, money)

== Design, planning (*) ==

# What technical knowledge/expertise should be available in-house?
# How much time is required to implementation of the technology?
# What support, documentation, help are available to implement the technology?
# How much maintenance, training is needed for using technology?
# Is required to customise/change technology to meet envisage use of technology?
# Will it be accessible to participants and consulter?

Technologists

2006-03-13T13:29:04Z

143.117.75.114:

__NOTOC__

== Time (**) ==

== Cost (**) ==

== Engagement (*) ==

== Case studies (**) ==

== Participation (**) ==

== Skills (**) ==

== Usability (***) ==

== Results (*) ==

== Benefits (***) ==

== What is e-consultation (*) ==

== Resources (***) ==

== Relationships (*) ==

== FAQ (***) ==

== Promotion (*) ==

== Guidelines (**) ==

== Translation (***) ==

# What are aim/purpose/objectives of the consultation?
# What sort of the activities will be taken place during the consultation?
# How/when each activity will be used in consultation? (Is there any assumptions in activity?)
# What is stack holders envisage role in activity?
# Are these activities integrated with each other or any other consultation? How?
# List of the matching technology for each activities of the consultation?
# Is there any single technology or many technology required for consultation?
# How the technology overall will be useful in meet consultation aim/purpose/objectives?

== Security (***) ==
* Define security issues for consultation technology.
** User management
** Authentication
** Authorization
** Data protection
** Data validation
* Conduct security test and planning
* Know common source of security error/violation/attack for web sites, web technologies.
* Are you collecting personnel information on the website/technology?
** Do you have your privacy policy and terms of use available for users?
** How this personnel information will be treated?
* Who will be having access to data colleted with consultation technology?
* What will happen at end of consultation? How would you archive consultation responses?
* Security policy/backup for any unlikely event for technology fails.

== Technology, Technology matching (***) ==

Technology selection process

* Define your needs (Why you need a consultation technology)
** Define consultation case
*** Description: a short explanation of the consultation activity
*** Reasons: a description of the needs why this consultation activity should be taken
*** Assumptions: All the assumptions to make this consultation activity
*** Benefits: List of benefits for consulting organisation and participant
*** Cost: How much it cost to run this consultation activity
*** Investment: Can this consultation activity will be taken in future
* Define your selection criteria (Criteria for Technology selection)
** Vendor stability and reputation (support)
** Wide adoption in market
** Does it require any possible changes to meet stack holders needs
** Secure and mature/proven technology
** Training and documentation
** Actual implementation of the technology
** Technology accessibility standards
* List of matching technologies
* Select the best suited for you
** Good description of technology
** Infrastructure required (network)
** Platforms (operating systems, hardware)
** Architectural Integrity (Interaction with other technology, Would it possible to integrate with other technology?)
** Fitness for purpose (Is it meeting purpose envisaged?)
** Expertise (What knowledge should be available in-house, Maintenance and support)
** Maturity of Standard (Is the technology mature and well-proven)
** User needs (Does the technology satisfy the user requirements and Matching stack holders requirements)
** Preservation needs (Is technology is appropriate for long-term preservation)
** Budget (time, money)

== Design, planning (*) ==

# What technical knowledge/expertise should be available in-house?
# How much time is required to implementation of the technology?
# What support, documentation, help are available to implement the technology?
# How much maintenance, training is needed for using technology?
# Is required to customise/change technology to meet envisage use of technology?
# Will it be accessible to participants and consulter?

Technologists

2006-03-13T13:25:45Z

143.117.75.114: /* Translation (***) */

__NOTOC__

== Time (**) ==

== Cost (**) ==

== Engagement (*) ==

== Case studies (**) ==

== Participation (**) ==

== Skills (**) ==

== Usability (***) ==

== Results (*) ==

== Benefits (***) ==

== What is e-consultation (*) ==

== Resources (***) ==

== Relationships (*) ==

== FAQ (***) ==

== Promotion (*) ==

== Why e-consultation () ==

== Guidelines (**) ==

== Translation (***) ==

# What are aim/purpose/objectives of the consultation?
# What sort of the activities will be taken place during the consultation?
# How/when each activity will be used in consultation? (Is there any assumptions in activity?)
# What is stack holders envisage role in activity?
# Are these activities integrated with each other or any other consultation? How?
# List of the matching technology for each activities of the consultation?
# Is there any single technology or many technology required for consultation?
# How the technology overall will be useful in meet consultation aim/purpose/objectives?

== Stages () ==

== Security (***) ==
* Define security issues for consultation technology.
** User management
** Authentication
** Authorization
** Data protection
** Data validation
* Conduct security test and planning
* Know common source of security error/violation/attack for web sites, web technologies.
* Are you collecting personnel information on the website/technology?
** Do you have your privacy policy and terms of use available for users?
** How this personnel information will be treated?
* Who will be having access to data colleted with consultation technology?
* What will happen at end of consultation? How would you archive consultation responses?
* Security policy/backup for any unlikely event for technology fails.

== Technology, Technology matching (***) ==

Technology selection process

* Define your needs (Why you need a consultation technology)
** Define consultation case
*** Description: a short explanation of the consultation activity
*** Reasons: a description of the needs why this consultation activity should be taken
*** Assumptions: All the assumptions to make this consultation activity
*** Benefits: List of benefits for consulting organisation and participant
*** Cost: How much it cost to run this consultation activity
*** Investment: Can this consultation activity will be taken in future
* Define your selection criteria (Criteria for Technology selection)
** Vendor stability and reputation (support)
** Wide adoption in market
** Does it require any possible changes to meet stack holders needs
** Secure and mature/proven technology
** Training and documentation
** Actual implementation of the technology
** Technology accessibility standards
* List of matching technologies
* Select the best suited for you
** Good description of technology
** Infrastructure required (network)
** Platforms (operating systems, hardware)
** Architectural Integrity (Interaction with other technology, Would it possible to integrate with other technology?)
** Fitness for purpose (Is it meeting purpose envisaged?)
** Expertise (What knowledge should be available in-house, Maintenance and support)
** Maturity of Standard (Is the technology mature and well-proven)
** User needs (Does the technology satisfy the user requirements and Matching stack holders requirements)
** Preservation needs (Is technology is appropriate for long-term preservation)
** Budget (time, money)

== Design, planning (*) ==

# What technical knowledge/expertise should be available in-house?
# How much time is required to implementation of the technology?
# What support, documentation, help are available to implement the technology?
# How much maintenance, training is needed for using technology?
# Is required to customise/change technology to meet envisage use of technology?
# Will it be accessible to participants and consulter?

Technologists

2006-03-13T13:11:15Z

143.117.75.114: /* Security (***) */

Technologists

2006-03-13T12:58:21Z

143.117.75.114:

__NOTOC__

== Time (**) ==

== Cost (**) ==

== Engagement (*) ==

== Case studies (**) ==

== Participation (**) ==

== Skills (**) ==

== Usability (***) ==

== Results (*) ==

== Benefits (***) ==

== What is e-consultation (*) ==

== Resources (***) ==

== Relationships (*) ==

== FAQ (***) ==

== Promotion (*) ==

== Why e-consultation () ==

== Guidelines (**) ==

== Translation (***) ==

== Stages () ==

== Security (***) ==
* Define security issues for consultation technology.
** User management
** Authentication
** Authorization
** Session management
** Data protection
** Data validation
* Conduct security test and planning
* Know common source of security error/violation/attack for web sites, web technologies.
* Are you collecting personnel information on the website/technology?
** Do you have your privacy policy and terms of use available for users?
** How this personnel information will be treated?
* Who will be having access to data colleted with consultation technology?
* What will happen at end of consultation? How would you archive consultation responses?
* Security policy/backup for any unlikely event for technology fails.

== Technology, Technology matching (***) ==

Technology selection process

* Define your needs (Why you need a consultation technology)
** Define consultation case
*** Description: a short explanation of the consultation activity
*** Reasons: a description of the needs why this consultation activity should be taken
*** Assumptions: All the assumptions to make this consultation activity
*** Benefits: List of benefits for consulting organisation and participant
*** Cost: How much it cost to run this consultation activity
*** Investment: Can this consultation activity will be taken in future
* Define your selection criteria (Criteria for Technology selection)
** Vendor stability and reputation (support)
** Wide adoption in market
** Does it require any possible changes to meet stack holders needs
** Secure and mature/proven technology
** Training and documentation
** Actual implementation of the technology
** Technology accessibility standards
* List of matching technologies
* Select the best suited for you
** Good description of technology
** Infrastructure required (network)
** Platforms (operating systems, hardware)
** Architectural Integrity (Interaction with other technology, Would it possible to integrate with other technology?)
** Fitness for purpose (Is it meeting purpose envisaged?)
** Expertise (What knowledge should be available in-house, Maintenance and support)
** Maturity of Standard (Is the technology mature and well-proven)
** User needs (Does the technology satisfy the user requirements and Matching stack holders requirements)
** Preservation needs (Is technology is appropriate for long-term preservation)
** Budget (time, money)

== Design, planning (*) ==

# What technical knowledge/expertise should be available in-house?
# How much time is required to implementation of the technology?
# What support, documentation, help are available to implement the technology?
# How much maintenance, training is needed for using technology?
# Is required to customise/change technology to meet envisage use of technology?
# Will it be accessible to participants and consulter?

Technologists

2006-03-13T12:57:58Z

143.117.75.114: /* Security (***) */

__NOTOC__

== Time (**) ==

== Cost (**) ==

== Engagement (*) ==

== Case studies (**) ==

== Participation (**) ==

== Skills (**) ==

== Usability (***) ==

== Results (*) ==

== Benefits (***) ==

== What is e-consultation (*) ==

== Resources (***) ==

== Relationships (*) ==

== FAQ (***) ==

== Promotion (*) ==

== Why e-consultation () ==

== Guidelines (**) ==

== Translation (***) ==

== Stages () ==

== Security (***) ==
* Define security issues for consultation technology.
** User management
** Authentication
** Authorization
** Session management
** Data protection
** Data validation
* Conduct security test and planning
* Know common source of security error/violation/attack for web sites, web technologies.
* Are you collecting personnel information on the website/technology?
** Do you have your privacy policy and terms of use available for users?
** How this personnel information will be treated?
* Who will be having access to data colleted with consultation technology?
* What will happen at end of consultation? How would you archive consultation responses?
* Security policy/backup for any unlikely event for technology fails.

== Process change () ==

== Technology, Technology matching (***) ==

Technology selection process

* Define your needs (Why you need a consultation technology)
** Define consultation case
*** Description: a short explanation of the consultation activity
*** Reasons: a description of the needs why this consultation activity should be taken
*** Assumptions: All the assumptions to make this consultation activity
*** Benefits: List of benefits for consulting organisation and participant
*** Cost: How much it cost to run this consultation activity
*** Investment: Can this consultation activity will be taken in future
* Define your selection criteria (Criteria for Technology selection)
** Vendor stability and reputation (support)
** Wide adoption in market
** Does it require any possible changes to meet stack holders needs
** Secure and mature/proven technology
** Training and documentation
** Actual implementation of the technology
** Technology accessibility standards
* List of matching technologies
* Select the best suited for you
** Good description of technology
** Infrastructure required (network)
** Platforms (operating systems, hardware)
** Architectural Integrity (Interaction with other technology, Would it possible to integrate with other technology?)
** Fitness for purpose (Is it meeting purpose envisaged?)
** Expertise (What knowledge should be available in-house, Maintenance and support)
** Maturity of Standard (Is the technology mature and well-proven)
** User needs (Does the technology satisfy the user requirements and Matching stack holders requirements)
** Preservation needs (Is technology is appropriate for long-term preservation)
** Budget (time, money)

== Design, planning (*) ==

# What technical knowledge/expertise should be available in-house?
# How much time is required to implementation of the technology?
# What support, documentation, help are available to implement the technology?
# How much maintenance, training is needed for using technology?
# Is required to customise/change technology to meet envisage use of technology?
# Will it be accessible to participants and consulter?

Technologists

2006-03-13T12:57:22Z

143.117.75.114: /* Security (***) */

__NOTOC__

== Time (**) ==

== Cost (**) ==

== Engagement (*) ==

== Case studies (**) ==

== Participation (**) ==

== Skills (**) ==

== Usability (***) ==

== Results (*) ==

== Benefits (***) ==

== What is e-consultation (*) ==

== Resources (***) ==

== Relationships (*) ==

== FAQ (***) ==

== Promotion (*) ==

== Why e-consultation () ==

== Guidelines (**) ==

== Translation (***) ==

== Stages () ==

== Security (***) ==
* Define security issues for consultation technology.
** User management
** Authentication
** Authorization
** Session management
** Data protection
** Data validation
* Conduct security test and planning
* Know common source of security error/violation/attack for web sites, web technologies.
* Are you collecting personnel information on the website/technology? Do you have your privacy policy and terms of use available for users?
* How this personnel information will be treated?
* Who will be having access to data colleted with consultation technology?
* What will happen at end of consultation? How would you archive consultation responses?
* Security policy/backup for any unlikely event for technology fails.

== Process change () ==

== Technology, Technology matching (***) ==

Technology selection process

* Define your needs (Why you need a consultation technology)
** Define consultation case
*** Description: a short explanation of the consultation activity
*** Reasons: a description of the needs why this consultation activity should be taken
*** Assumptions: All the assumptions to make this consultation activity
*** Benefits: List of benefits for consulting organisation and participant
*** Cost: How much it cost to run this consultation activity
*** Investment: Can this consultation activity will be taken in future
* Define your selection criteria (Criteria for Technology selection)
** Vendor stability and reputation (support)
** Wide adoption in market
** Does it require any possible changes to meet stack holders needs
** Secure and mature/proven technology
** Training and documentation
** Actual implementation of the technology
** Technology accessibility standards
* List of matching technologies
* Select the best suited for you
** Good description of technology
** Infrastructure required (network)
** Platforms (operating systems, hardware)
** Architectural Integrity (Interaction with other technology, Would it possible to integrate with other technology?)
** Fitness for purpose (Is it meeting purpose envisaged?)
** Expertise (What knowledge should be available in-house, Maintenance and support)
** Maturity of Standard (Is the technology mature and well-proven)
** User needs (Does the technology satisfy the user requirements and Matching stack holders requirements)
** Preservation needs (Is technology is appropriate for long-term preservation)
** Budget (time, money)

== Design, planning (*) ==

# What technical knowledge/expertise should be available in-house?
# How much time is required to implementation of the technology?
# What support, documentation, help are available to implement the technology?
# How much maintenance, training is needed for using technology?
# Is required to customise/change technology to meet envisage use of technology?
# Will it be accessible to participants and consulter?

Technologists

2006-03-13T12:40:01Z

143.117.75.114:

Technologists

2006-03-13T12:39:02Z

143.117.75.114: /* Technology (***) */

Technologists

2006-03-13T12:15:58Z

143.117.75.114: /* Technology (***) */

Issues

2006-03-06T15:46:50Z

143.117.75.114:

Four groups

# Central Government (Agencies)
# NGO
# Citizens
# Local Government

Levels

# Organisation of consultation
# Consultee (sub-sets)
# Background
# IT

Issues

# Co-ordination
## Plan
## Analysis
# Strategic advice
# Appropriate technology
# Making it works
## Resources
### Time
### Cost
## Planning
## Publicity
# Trust + Usability
# Difference Traditional Vs e-consultation
# Motivation to respond
# Feedback -> Outcome
# Suitability to 'Political' process
# Usability -> consultee
# Dissemination
## Background
## Results
# Building confidence
## Trust
## Why?
### Benefits
# FAQ
# Case studies

Issues

2006-03-06T15:46:31Z

143.117.75.114:

Issues

2006-03-06T15:45:10Z

143.117.75.114:

Four groups

# Central Goverment (Agencies)
# NGO
# Citizens
# Local Goverment

Levels

# Organistaiton of consultation
# Consultee (sub-sets)
# Background
# IT

Issues

# Co-ordination
## Plan
## Analysis
# Strategic advice
# Appropiate technology
# Making it work
## Resources
### Time
### Cost
## Planning
## Publicity
# Trust + Usability
# Difference Traditional Vs e-consultation
# Motivation to respond
# Feedback -> Outcome
# Suitability to 'Political' process
# Usability -> consultee
# Dissemination
## Background
## Results
# Building confidence
## Trust
## Why?
### Benifits
# FAQ
# Case studies

Main Page

2006-03-06T15:34:39Z

143.117.75.114:

__NOTOC__
<div style="font-size:180%; text-decoration:none; font-weight:bold; padding: 5px 5px;">
E-Consultation Guide for
</div>

*[[Policy Set]]

*[[Technical Experts]]

*[[Organiser]]

*[[Facilitator]]

*[[NGO]]

*[[Activists]]

*[[Citizen]]

Guide day notes LYIT

* [[Issues]]

Organisers

2006-03-06T15:27:35Z

143.117.75.114:

__NOTOC__

== Time (***) ==

# The timeline for setting up a website & the various online features
# What are the time savings between email, e-newsletters & traditional methods.
# How long will the forumn need to run for.
# What are the time savings in terms of analysis & feedback.

== Cost (***) ==

# What is the csot of setting up a website.
# What are the running costs of an e-consultation.
# What are the prices for the relevant software & hardware such as web-iq etc.

== Engagement (***) ==

# How can I justify e-consultation in terms of engagement.
# Who are the people likely to use/not use e-consultation.
# Will my success in engaging with technically literate people be outweighed by the loss of engagement with non technically literate people.

== Case studies (***) ==

# What are the examples of successful use of e-consultation in Ireland and/or other countries.

== Participation (**) ==

# How will the numbers of participants/non-participants be affected.
# What are the different ways in which I can get people to participate & how are they different to traditional methods.

== Skills (***) ==

# What skills (technical) will I need.
# What technical skills will I need to train my staff in.
# What are the skills that my participants will need.
# Will I need to hire a technical expert.
# Will I need to run training days.

== Usability (***) ==

# How usable is the technology for people who are not technically literate.
# How do I test the usability of my website & it's features.

== Results (***) ==

# How do I organise the information I collect.
# What are the options for creating datasets etc.
# What kind of software could I use for analysis
# Will I need training
# What are the costs

== What is e-consultation (**) ==

# What is e-consultation
# What are the main techniques
# What are examples of its use

== Resources (***) ==

# How much do I need to spend on staff, training, software, equipment and facilities.

== Promotion (***) ==

# How is promoting an e-consultation different from a traditional one.
# What are the ICT based ways of contacting people with publicity.
# How do I persuade people to use ICT especially the website.
# How do I get people to engage in the consulation once they are on the website.
# How do I use ICT to maintain their interest throughout the process.

== Why e-consultation (**) ==

# When is it appropiate to use e-consulation in instead of or in tandem with traditional methods.

== Guidelines (***) ==

# What are the major issuse in terms of ethics, security, privacy, copyright, intellectual property rights etc.

== Translation (***) ==

What techniques can I use to translate;

# What my technical experts are teeling me.
# The role & nature of the technology being used to my staff and respondents.

== Security (**) ==

# How can I collect & store information securely
# How do I restrict access to the website & e-consultation to the intended particpants.
# How do I persuade participants that ICT is safe and that they should feel safe in putting their views online.
# Can people view the input of others without being able to tamper with it.

== Technology (**) ==

What are the various technologies I could use to

# Publicise the e-consultation.
# Stay in contact & update participants.
# Get theie views.
# Collective writing.
# Conduct a survey.
# Organise meetings.
# Consult over long distnaces.

== Design, planning, Stragies (***) ==

# What are the stages in organising an e-consultation.
# What are the design difference between online & traditional techniques i.e. surveys.

Organisers

2006-03-06T15:27:15Z

143.117.75.114: /* Translation (***) */

__NOTOC__

== Time (***) ==

# The timeline for setting up a website & the various online features
# What are the time savings between email, e-newsletters & traditional methods.
# How long will the forumn need to run for.
# What are the time savings in terms of analysis & feedback.

== Cost (***) ==

# What is the csot of setting up a website.
# What are the running costs of an e-consultation.
# What are the prices for the relevant software & hardware such as web-iq etc.

== Engagement (***) ==

# How can I justify e-consultation in terms of engagement.
# Who are the people likely to use/not use e-consultation.
# Will my success in engaging with technically literate people be outweighed by the loss of engagement with non technically literate people.

== Case studies (***) ==

# What are the examples of successful use of e-consultation in Ireland and/or other countries.

== Participation (**) ==

# How will the numbers of participants/non-participants be affected.
# What are the different ways in which I can get people to participate & how are they different to traditional methods.

== Skills (***) ==

# What skills (technical) will I need.
# What technical skills will I need to train my staff in.
# What are the skills that my participants will need.
# Will I need to hire a technical expert.
# Will I need to run training days.

== Usability (***) ==

# How usable is the technology for people who are not technically literate.
# How do I test the usability of my website & it's features.

== Results (***) ==

# How do I organise the information I collect.
# What are the options for creating datasets etc.
# What kind of software could I use for analysis
# Will I need training
# What are the costs

== What is e-consultation (**) ==

# What is e-consultation
# What are the main techniques
# What are examples of its use

== Resources (***) ==

# How much do I need to spend on staff, training, software, equipment and facilities.

== Promotion (***) ==

# How is promoting an e-consultation different from a traditional one.
# What are the ICT based ways of contacting people with publicity.
# How do I persuade people to use ICT especially the website.
# How do I get people to engage in the consulation once they are on the website.
# How do I use ICT to maintain their interest throughout the process.

== Why e-consultation (**) ==

# When is it appropiate to use e-consulation in instead of or in tandem with traditional methods.

== Guidelines (***) ==

# What are the major issuse in terms of ethics, security, privacy, copyright, intellectual property rights etc.

== Translation (***) ==

What techniques can I use to translate;

# What my technical experts are teeling me.
# The role & nature of the technology being used to my staff and respondents.

== Security (**) ==

# How can I collect & store information securely
# How do I restrict access to the website & e-consultation to the intended particpants.
# How do I persuade participants that ICT is safe and that they should feel safe in putting their views online.
# Can people view the input of others without being able to tamper with it.

== Technology (**) ==

What are the various technologies I could use to

# Publicise the e-consultation.
# Stay in contact & update participants.
# Get theie views.
# Collective writing.
# Conduct a survey.
# Organise meetings.
# Consult over long distnaces.

== Design, planning, Stragies (***) ==

# What are the stages in organising an e-consultation.
# What are the design difference between online & traditional techniques i.e. surveys.

Organisers

2006-03-06T15:27:00Z

143.117.75.114: /* Technology (**) */

__NOTOC__

== Time (***) ==

# The timeline for setting up a website & the various online features
# What are the time savings between email, e-newsletters & traditional methods.
# How long will the forumn need to run for.
# What are the time savings in terms of analysis & feedback.

== Cost (***) ==

# What is the csot of setting up a website.
# What are the running costs of an e-consultation.
# What are the prices for the relevant software & hardware such as web-iq etc.

== Engagement (***) ==

# How can I justify e-consultation in terms of engagement.
# Who are the people likely to use/not use e-consultation.
# Will my success in engaging with technically literate people be outweighed by the loss of engagement with non technically literate people.

== Case studies (***) ==

# What are the examples of successful use of e-consultation in Ireland and/or other countries.

== Participation (**) ==

# How will the numbers of participants/non-participants be affected.
# What are the different ways in which I can get people to participate & how are they different to traditional methods.

== Skills (***) ==

# What skills (technical) will I need.
# What technical skills will I need to train my staff in.
# What are the skills that my participants will need.
# Will I need to hire a technical expert.
# Will I need to run training days.

== Usability (***) ==

# How usable is the technology for people who are not technically literate.
# How do I test the usability of my website & it's features.

== Results (***) ==

# How do I organise the information I collect.
# What are the options for creating datasets etc.
# What kind of software could I use for analysis
# Will I need training
# What are the costs

== What is e-consultation (**) ==

# What is e-consultation
# What are the main techniques
# What are examples of its use

== Resources (***) ==

# How much do I need to spend on staff, training, software, equipment and facilities.

== Promotion (***) ==

# How is promoting an e-consultation different from a traditional one.
# What are the ICT based ways of contacting people with publicity.
# How do I persuade people to use ICT especially the website.
# How do I get people to engage in the consulation once they are on the website.
# How do I use ICT to maintain their interest throughout the process.

== Why e-consultation (**) ==

# When is it appropiate to use e-consulation in instead of or in tandem with traditional methods.

== Guidelines (***) ==

# What are the major issuse in terms of ethics, security, privacy, copyright, intellectual property rights etc.

== Translation (***) ==

What techniques can I use to translate;
# What my technical experts are teeling me.
# The role & nature of the technology being used to my staff and respondents.

== Security (**) ==

# How can I collect & store information securely
# How do I restrict access to the website & e-consultation to the intended particpants.
# How do I persuade participants that ICT is safe and that they should feel safe in putting their views online.
# Can people view the input of others without being able to tamper with it.

== Technology (**) ==

What are the various technologies I could use to

# Publicise the e-consultation.
# Stay in contact & update participants.
# Get theie views.
# Collective writing.
# Conduct a survey.
# Organise meetings.
# Consult over long distnaces.

== Design, planning, Stragies (***) ==

# What are the stages in organising an e-consultation.
# What are the design difference between online & traditional techniques i.e. surveys.

Activists

2006-03-06T15:26:41Z

143.117.75.114:

Activists

2006-03-06T15:25:56Z

143.117.75.114: /* Technology () */

__NOTOC__

== Time (**) ==

# what are the time savings associated with e-consultation
# will i need to spend any extra/less time preparing
# Will there be a difference in time mecessary to attend an online meeting as opposed to a traditional meeting.

== Cost (***) ==

# What costs will I face in order to take part.
# What is any savings will i make.

== Engagement (***) ==

# If I dont meet or see the consulter how will I know that they are engaging with my responses.
# How will i provide my views.
# What will be the nature of the feedback process.
# Can I still use traditional methods as well.

== Case studies (*) ==

What are the examples from Ireland & elsewher of citizens successfully engaging with an e-consultation.

== Participation (***) ==

# Can I used both e-con & traditional methods
# How will my participation change in terms of time, cost, travel.

== Skills (***) ==

# what skills will I need to use the wedsite & it's features

== Usability (***) ==

# How usable are the various technologies
# Won't I need some technical training
# What happens if my input is imcomplete due to a tecnical 'mishap'

== Results (**) ==

# When & how will I get the results.
# Can I view the progress on the consultation i.e. the views in the forumn.

== Benefits (**) ==

What are the benefits to me as a consultee of using e-consultation?

== What is e-consultation (**) ==

# What is e-consultation
# What are the examples of successful e-consultation
# what are the kind of e-techniques I can use.

== Resources (***) ==

Will I need to purchase or get access to skills, equipment, software etc.

== Promotion (**) ==

# How will I find out about the consultation and updates & feedback.

== Stages (***) ==

What are the stages in an econsultation and where do I fit in in terms of.

# Learning about the process
# Taking part
# Viewing the results
# Giving my feedback

== Security (*) ==

# Isn't giving your details & views out online really dangerous.
# Will other people be able to view what I write.
# Can other people edit my responses
# Who will hav access to the responses.

== Technology () ==

# What are the various technologies & what are they used for?

Organisers

2006-03-06T15:25:05Z

143.117.75.114: /* Why e-consultation (**) */

__NOTOC__

== Time (***) ==

# The timeline for setting up a website & the various online features
# What are the time savings between email, e-newsletters & traditional methods.
# How long will the forumn need to run for.
# What are the time savings in terms of analysis & feedback.

== Cost (***) ==

# What is the csot of setting up a website.
# What are the running costs of an e-consultation.
# What are the prices for the relevant software & hardware such as web-iq etc.

== Engagement (***) ==

# How can I justify e-consultation in terms of engagement.
# Who are the people likely to use/not use e-consultation.
# Will my success in engaging with technically literate people be outweighed by the loss of engagement with non technically literate people.

== Case studies (***) ==

# What are the examples of successful use of e-consultation in Ireland and/or other countries.

== Participation (**) ==

# How will the numbers of participants/non-participants be affected.
# What are the different ways in which I can get people to participate & how are they different to traditional methods.

== Skills (***) ==

# What skills (technical) will I need.
# What technical skills will I need to train my staff in.
# What are the skills that my participants will need.
# Will I need to hire a technical expert.
# Will I need to run training days.

== Usability (***) ==

# How usable is the technology for people who are not technically literate.
# How do I test the usability of my website & it's features.

== Results (***) ==

# How do I organise the information I collect.
# What are the options for creating datasets etc.
# What kind of software could I use for analysis
# Will I need training
# What are the costs

== What is e-consultation (**) ==

# What is e-consultation
# What are the main techniques
# What are examples of its use

== Resources (***) ==

# How much do I need to spend on staff, training, software, equipment and facilities.

== Promotion (***) ==

# How is promoting an e-consultation different from a traditional one.
# What are the ICT based ways of contacting people with publicity.
# How do I persuade people to use ICT especially the website.
# How do I get people to engage in the consulation once they are on the website.
# How do I use ICT to maintain their interest throughout the process.

== Why e-consultation (**) ==

# When is it appropiate to use e-consulation in instead of or in tandem with traditional methods.

== Guidelines (***) ==

# What are the major issuse in terms of ethics, security, privacy, copyright, intellectual property rights etc.

== Translation (***) ==

What techniques can I use to translate;
# What my technical experts are teeling me.
# The role & nature of the technology being used to my staff and respondents.

== Security (**) ==

# How can I collect & store information securely
# How do I restrict access to the website & e-consultation to the intended particpants.
# How do I persuade participants that ICT is safe and that they should feel safe in putting their views online.
# Can people view the input of others without being able to tamper with it.

== Technology (**) ==

What are the various technologies I could use to
# Publicise the e-consultation.
# Stay in contact & update participants.
# Get theie views.
# Collective writing.
# Conduct a survey.
# Organise meetings.
# Consult over long distnaces.

== Design, planning, Stragies (***) ==

# What are the stages in organising an e-consultation.
# What are the design difference between online & traditional techniques i.e. surveys.

Organisers

2006-03-06T15:24:57Z

143.117.75.114: /* Guidelines (***) */

__NOTOC__

== Time (***) ==

# The timeline for setting up a website & the various online features
# What are the time savings between email, e-newsletters & traditional methods.
# How long will the forumn need to run for.
# What are the time savings in terms of analysis & feedback.

== Cost (***) ==

# What is the csot of setting up a website.
# What are the running costs of an e-consultation.
# What are the prices for the relevant software & hardware such as web-iq etc.

== Engagement (***) ==

# How can I justify e-consultation in terms of engagement.
# Who are the people likely to use/not use e-consultation.
# Will my success in engaging with technically literate people be outweighed by the loss of engagement with non technically literate people.

== Case studies (***) ==

# What are the examples of successful use of e-consultation in Ireland and/or other countries.

== Participation (**) ==

# How will the numbers of participants/non-participants be affected.
# What are the different ways in which I can get people to participate & how are they different to traditional methods.

== Skills (***) ==

# What skills (technical) will I need.
# What technical skills will I need to train my staff in.
# What are the skills that my participants will need.
# Will I need to hire a technical expert.
# Will I need to run training days.

== Usability (***) ==

# How usable is the technology for people who are not technically literate.
# How do I test the usability of my website & it's features.

== Results (***) ==

# How do I organise the information I collect.
# What are the options for creating datasets etc.
# What kind of software could I use for analysis
# Will I need training
# What are the costs

== What is e-consultation (**) ==

# What is e-consultation
# What are the main techniques
# What are examples of its use

== Resources (***) ==

# How much do I need to spend on staff, training, software, equipment and facilities.

== Promotion (***) ==

# How is promoting an e-consultation different from a traditional one.
# What are the ICT based ways of contacting people with publicity.
# How do I persuade people to use ICT especially the website.
# How do I get people to engage in the consulation once they are on the website.
# How do I use ICT to maintain their interest throughout the process.

== Why e-consultation (**) ==

When is it appropiate to use e-consulation in instead of or in tandem with traditional methods.

== Guidelines (***) ==

# What are the major issuse in terms of ethics, security, privacy, copyright, intellectual property rights etc.

== Translation (***) ==

What techniques can I use to translate;
# What my technical experts are teeling me.
# The role & nature of the technology being used to my staff and respondents.

== Security (**) ==

# How can I collect & store information securely
# How do I restrict access to the website & e-consultation to the intended particpants.
# How do I persuade participants that ICT is safe and that they should feel safe in putting their views online.
# Can people view the input of others without being able to tamper with it.

== Technology (**) ==

What are the various technologies I could use to
# Publicise the e-consultation.
# Stay in contact & update participants.
# Get theie views.
# Collective writing.
# Conduct a survey.
# Organise meetings.
# Consult over long distnaces.

== Design, planning, Stragies (***) ==

# What are the stages in organising an e-consultation.
# What are the design difference between online & traditional techniques i.e. surveys.

Organisers

2006-03-06T13:01:25Z

143.117.75.114: /* Case studies (***) */

__NOTOC__

== Time (***) ==

# The timeline for setting up a website & the various online features
# What are the time savings between email, e-newsletters & traditional methods.
# How long will the forumn need to run for.
# What are the time savings in terms of analysis & feedback.

== Cost (***) ==

# What is the csot of setting up a website.
# What are the running costs of an e-consultation.
# What are the prices for the relevant software & hardware such as web-iq etc.

== Engagement (***) ==

# How can I justify e-consultation in terms of engagement.
# Who are the people likely to use/not use e-consultation.
# Will my success in engaging with technically literate people be outweighed by the loss of engagement with non technically literate people.

== Case studies (***) ==

# What are the examples of successful use of e-consultation in Ireland and/or other countries.

== Participation (**) ==

# How will the numbers of participants/non-participants be affected.
# What are the different ways in which I can get people to participate & how are they different to traditional methods.

== Skills (***) ==

# What skills (technical) will I need.
# What technical skills will I need to train my staff in.
# What are the skills that my participants will need.
# Will I need to hire a technical expert.
# Will I need to run training days.

== Usability (***) ==

# How usable is the technology for people who are not technically literate.
# How do I test the usability of my website & it's features.

== Results (***) ==

# How do I organise the information I collect.
# What are the options for creating datasets etc.
# What kind of software could I use for analysis
# Will I need training
# What are the costs

== What is e-consultation (**) ==

# What is e-consultation
# What are the main techniques
# What are examples of its use

== Resources (***) ==

# How much do I need to spend on staff, training, software, equipment and facilities.

== Promotion (***) ==

# How is promoting an e-consultation different from a traditional one.
# What are the ICT based ways of contacting people with publicity.
# How do I persuade people to use ICT especially the website.
# How do I get people to engage in the consulation once they are on the website.
# How do I use ICT to maintain their interest throughout the process.

== Why e-consultation (**) ==

When is it appropiate to use e-consulation in instead of or in tandem with traditional methods.

== Guidelines (***) ==

What are the major issuse in terms of ethics, security, privacy, copyright, intellectual property rights etc.

== Translation (***) ==

What techniques can I use to translate;
# What my technical experts are teeling me.
# The role & nature of the technology being used to my staff and respondents.

== Security (**) ==

# How can I collect & store information securely
# How do I restrict access to the website & e-consultation to the intended particpants.
# How do I persuade participants that ICT is safe and that they should feel safe in putting their views online.
# Can people view the input of others without being able to tamper with it.

== Technology (**) ==

What are the various technologies I could use to
# Publicise the e-consultation.
# Stay in contact & update participants.
# Get theie views.
# Collective writing.
# Conduct a survey.
# Organise meetings.
# Consult over long distnaces.

== Design, planning, Stragies (***) ==

# What are the stages in organising an e-consultation.
# What are the design difference between online & traditional techniques i.e. surveys.

Organisers

2006-03-06T12:19:36Z

143.117.75.114: /* Cost (***) */

Organisers

2006-03-06T12:19:18Z

143.117.75.114: /* Time (***) */

Main Page

2006-03-06T11:44:02Z

143.117.75.114:

Main Page

2006-03-06T11:43:31Z

143.117.75.114:

__NOTOC__
<div style="font-size:180%; text-decoration:none; font-weight:bold; padding: 5px 5px;">
E-Consultation Guide for
</div>

[[Policy Set]]

[[Technical Experts]]

[[Organiser]]

[[Facilitator]]

[[NGO]]

[[Activists]]

[[Citizen]]

Citizen

2006-03-06T11:42:59Z

143.117.75.114:

__NOTOC__

== Time (***) ==

== Cost (***) ==

== Engagement (***) ==

== Case studies (***) ==

== Participation () ==

== Skills (**) ==

== Usability (***) ==

== Results (***) ==

== Benefits (***) ==

== What is e-consultation (***) ==

== Resources (***) ==

== Relationships (***) ==

== FAQ (***) ==

== Promotion (**) ==

== Why e-consultation (***) ==

== Guidelines () ==

== Translation () ==

== Stages (***) ==

== Security (**) ==

== Process change (**) ==

== Technology (***) ==

== Transparency () ==

== Technology matching () ==

== Design, planning () ==

== Processes () ==

== Strategies () ==

Activists

2006-03-06T11:40:50Z

143.117.75.114:

__NOTOC__

== Time (**) ==

== Cost (***) ==

== Engagement (***) ==

== Case studies (*) ==

== Participation (***) ==

== Skills (***) ==

== Usability (***) ==

== Results (**) ==

== Benefits (**) ==

== What is e-consultation (**) ==

== Resources (***) ==

== Relationships (***) ==

== FAQ (*) ==

== Promotion (**) ==

== Why e-consultation (*) ==

== Guidelines (*) ==

== Translation (*) ==

== Stages (***) ==

== Security (*) ==

== Process change (**) ==

== Technology () ==

== Transparency (**) ==

== Technology matching (***) ==

== Design, planning (*) ==

== Processes (*) ==

== Strategies (*) ==

NGO

2006-03-06T11:24:53Z

143.117.75.114:

__NOTOC__

== Time (***) ==

== Cost (**) ==

== Engagement (***) ==

== Case studies (***) ==

== Participation (***) ==

== Skills (***) ==

== Usability (**) ==

== Results (***) ==

== Benefits (*) ==

== What is e-consultation (***) ==

== Resources () ==

== Relationships (***) ==

== FAQ (***) ==

== Promotion (**) ==

== Why e-consultation (**) ==

== Guidelines (***) ==

== Translation (**) ==

== Stages (*) ==

== Security (*) ==

== Process change (**) ==

== Technology (**) ==

== Transparency (***) ==

== Technology matching (*) ==

== Design, planning (**) ==

== Processes (***) ==

== Strategies () ==

Facilitators

2006-03-06T11:21:53Z

143.117.75.114:

__NOTOC__

== Time (***) ==

== Cost (**) ==

== Engagement (***) ==

== Case studies (***) ==

== Participation (***) ==

== Skills (***) ==

== Usability (***) ==

== Results (***) ==

== Benefits (**) ==

== What is e-consultation (***) ==

== Resources () ==

== Relationships (**) ==

== FAQ (***) ==

== Promotion (**) ==

== Why e-consultation (***) ==

== Guidelines (**) ==

== Translation (***) ==

== Stages (***) ==

== Security (***) ==

== Process change (***) ==

== Technology (*) ==

== Transparency () ==

== Technology matching (***) ==

== Design, planning (***) ==

== Processes (***) ==

== Strategies (***) ==

Organisers

2006-03-06T11:18:59Z

143.117.75.114:

__NOTOC__

== Time (***) ==

== Cost (***) ==

== Engagement (***) ==

== Case studies (***) ==

== Participation (**) ==

== Skills (***) ==

== Usability (***) ==

== Results (***) ==

== Benefits (**) ==

== What is e-consultation (**) ==

== Resources (***) ==

== Relationships (**) ==

== FAQ () ==

== Promotion (***) ==

== Why e-consultation (**) ==

== Guidelines (***) ==

== Translation (***) ==

== Stages (**) ==

== Security (**) ==

== Process change () ==

== Technology (**) ==

== Transparency (*) ==

== Technology matching (**) ==

== Design, planning (***) ==

== Processes () ==

== Strategies (**) ==